The Hershey Access Clinic: A model for improving patient access

Background

When waiting times for new and return patient visits at Hershey Medical Center's Department of Dermatology approached 4 and 2 months, respectively, the Hershey access clinic was implemented to increase access for patients with acute problems.

Objective

The purpose of this study was to assess the impact of the Hershey access clinic on patient care.

Results

The great majority of patients were satisfied with the access clinic. However, there has been no effect on the no-show rates or patient waiting times for routine appointments. Fifty-seven percent of patients had eruptions, most commonly acne/rosacea, and 43% had neoplasms, most commonly warts.

Limitations

This study was limited by the fact that it was a survey filled out by the patients after their encounter.

Conclusion

The Hershey access clinic successfully provides acute problem-focused care, and patient satisfaction is high.